Refund Policy

Thank you for shopping with Esti's Boutique! We want you to be completely satisfied with your purchase. If you're not happy for any reason, we're here to help.

Returns

You have 14 days from the date you received your item to request a return. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, please contact us at estisboutique25@gmail.com We’ll provide instructions on how and where to send your package. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Custom or personalized items

  • Digital products or downloads

  • Clearance or final sale items

  • Perishable goods (if applicable)

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–10 business days, depending on your bank or credit card provider.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same one, contact us at estisboutique25@gmail.com with your order number and photos if applicable.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Double-check your bank account

  2. Contact your credit card company (it may take time before your refund is officially posted)

  3. Contact your bank (processing times vary)
    If you’ve done all of this and still have not received your refund, please contact us at estisboutique25@gmail.com

Contact Us

For any questions about returns, exchanges, or refunds, please reach out to us at estisboutique25@gmail.com